Scoreboard Store Support Starts Here
Put one in the win column with Scoreboard Stores by GameDay Gear!
Have Questions?
Check Out Our
Scoreboard Store FAQ
Scoreboard Store FAQ
How do I set up an online team store to make it easier for my team to order?
Complete the above consultation form and one of our team experts will walk you through the simple process of creating your Scoreboard Store. We look forward to work
Is there a cost to set up a team uniform store?
If we already have your production files from a past order, there are zero setup costs. If this is our first time working together, there will be a one-time setup charge for each decoration method. Please contact our team or fill out the above consultation form to learn more.
How does pricing work for custom team apparel?
The base price you’ll see within your store includes your logo added to each selected product. Prior to launch we'll review special pricing with you once we understand exactly what kind of store features you want along with which custom uniforms and apparel are best for your team. Please set up a time to connect or fill out the above consultation form to get started.
How quickly are orders shipped and delivered?
Most orders are shipped within 7 to 10 business days. Transit times can vary based on the destination. We ship all orders as quickly as possible.
Are there shipping expenses?
For orders under $199, there is a flat $9.50 (USD) shipping fee. You can take advantage of FREE shipping on all orders $199 and up! If there are unique shipping variables, such as bulk shipping to one location, we can discuss with you on an individual project basis.
Can our custom team store include fundraising?
Absolutely! We can add fundraising amounts at a product level. We strongly encourage the amounts to be a low percentage increase, so your purchases are not delayed or complicated. We can review the cadence of sending your fundraising amount monthly or quarterly. Please note that only the store manager will have visibility to fundraising amounts.
Once we are ready, how long does it take to launch a team store?
Launch timing depends on how quickly your decoration details can be finalized. Once we have the artwork, we can set up the production files within 2-3 business days. If your decoration details will be used from a previous order, we can launch the team store in less than 48 hours. We would love to work together to launch your Scoreboard Store ASAP!
Will our team store close at any point in time?
We do not close Scoreboard Stores unless specifically requested by a customer. All orders are processed individually as we receive them.
What is the GameDay Gear return policy?
Since most orders are branded with a custom logo, we are not able to process returns. To avoid these types of issues, we provide design and product proofs before we ship. However, if there are still manufacturer defects or decoration concerns, please contact us immediately so we can discuss the best resolution. We stand behind the quality of our products and want you to be satisfied with every order.
What type of art file should I send?
We prefer vector files, like Adobe Illustrator files (.ai), encapsulated postscript (EPS), portable document file (PDF), or scalable vector graphics (SVG). Send us the best file type you have readily available, along with your brand guidelines as a reference for decoration instructions. Once we have your art files in hand we will review, and if we need anything else we’ll reach out.
Can you help design our team logo?
We would be happy to help with your logo design and production artwork! There may be a design fee, and we’ll provide you with a quote once we’ve reviewed your project.
Do you ship internationally?
We primarily ship orders within the US. Please reach out and we’ll see what we can do!